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Documentation Index

Fetch the complete documentation index at: https://docs.langdock.com/llms.txt

Use this file to discover all available pages before exploring further.

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Usage Insights

Usage Insights provides comprehensive data about how your agent performs and how users interact with it. This section helps you optimize your agent based on both quantitative metrics and qualitative user feedback. Open your agent and use the Analytics and Feedback tabs to review Usage Insights.
Both Analytics and Feedback data are available to agent creators and editors, giving you the insights needed to continuously improve your agent’s effectiveness.

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Analytics

The Analytics tab provides quantitative insights into your agent’s usage patterns, adoption, actions, and cost. Use the time range selector to review the last 30 days by default, choose the Last 24 hours preset, or set a custom range.

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Available Analytics

You can review the following Analytics sections:
  • General: Track active users, conversations, messages, and messages per user
  • Adoption funnel: See how users move from access to active usage
  • Top users: Identify the users with the most agent activity
  • Conversations per user: See how many conversations users start in the selected period
  • Most used actions: Review which actions your agent uses most often
  • Cost: Compare cost per message when enough data is available
Export Analytics as a CSV file to analyze the selected time range outside Langdock.

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Feedback

Feedback is automatically enabled for all agents with no additional setup required from you as the creator. This built-in system helps you understand how users interact with your agent and identify areas for improvement.
Feedback collection runs automatically in the background. Users can provide feedback on any agent response without interrupting their workflow.

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How Users Provide Feedback

When interacting with your agent, users have several options to share their experience:
  • Quick Rating Users can rate any agent response with a simple thumbs up or thumbs down directly in the chat interface.
  • Optional Contact Information Users can choose to share their name and email address with their feedback, making it easier for you to follow up on specific issues or suggestions.
  • Chat Sharing Users can decide to share the entire chat conversation with you. This works similarly to sharing a chat with a colleague, but only you as the creator of the agent will have access to view it.
  • Detailed Comments Users can add written comments explaining their feedback, providing specific context about what worked well or what needs improvement.

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Accessing Your Feedback

You can review all feedback submissions through the Feedback tab:
  1. Open your agent
  2. Click the Feedback tab
The Feedback tab organizes submissions into positive and negative categories, making it easy to identify patterns and prioritize improvements.
In the feedback section, you’ll see:
  • Positive and negative feedback organized separately
  • User comments when provided
  • Shared chat conversations for detailed context
  • Contact information when users choose to share it

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Data Export

Both Analytics and Feedback data can be exported separately as CSV files for external analysis, reporting, or record-keeping purposes.
  • Export Analytics Download quantitative usage data including user metrics, conversation counts, and message volumes for your specified timeframe.
  • Export Feedback
    Download qualitative feedback data including ratings, comments, and user contact information when shared.